Refund Policy

1. What you buy

• Paid plans are billed in advance, monthly or yearly, and add-ons (such as extra WhatsApp messages) are paid in advance.
• Plans paid by card renew automatically at the start of each period unless you turn automatic renewal off in Settings → Subscription before the renewal date.
• No physical goods are shipped. Access to the plan or add-on is activated online in your account once the payment is confirmed.
• You can try Opverio first: a free trial gives temporary access to a plan without any payment details.

2. When we refund

• We charged you in error — for example twice for the same invoice, or a wrong amount.
• A price or plan detail was shown wrongly because of an obvious error and you already paid: we refund the amount or let you buy at the correct price.
• You paid but we could not activate the plan or add-on you paid for, and we cannot fix this.
• An automatic renewal you meant to turn off: if the new period has not been used at all and you ask within 7 days of the card charge.
• A refund is required by applicable law.

3. When we do not refund

• Payments for a period that has started, including unused time or unused allowance (companies, topics, questions, messages).
• Add-ons that have been added to your account; they do not expire while the account exists.
• Cancelling or downgrading during a period: the plan stays active until the end of the paid period and is not renewed.

4. How to ask for a refund

• Email billing@opverio.ai from the email address of your Opverio account, with the invoice number (OPV-…) and the reason.
• Please ask within 30 days of the payment.
• We reply within 5 working days. If we approve the refund, we send it to the original payment method or to a bank account in your company's name within 14 working days; the time until it reaches you also depends on your bank or payment provider.
• Any payment fee charged by a payment provider for the original transaction is refunded too when the refund is due to our error.

5. Contact

PT Vardhana Digital Innovation, Jl. Pengadegan Timur I No. 30, Jakarta Selatan, Indonesia. Billing: billing@opverio.ai. General: hello@opverio.ai, WhatsApp (+62) 877-6900-9733.